We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on RealTechniques.com.sg. All returns must be made within 30 days of receiving your order for a refund or replacement. If you purchased a Real Techniques item from a retail partner, please contact that retailer directly.
Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards, including child labor restrictions, fair wages and compensation for overtime. The production process is monitored as we maintain our own trained quality control and assurance staff conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is the quality of the product.